New Text Relay Service now Live!

At the end of 2015 ComReg, the communications regulator, announced that all major telecom providers must provide their customers with access to a modern text relay service.

The Deaf and Hard of Hearing Community have been looking forward to this much needed service for many years. It has taken a bit of time for the service to be developed.

The new service, the Irish Text Relay Service (ITRS), has recently gone live in test mode and is now available for use by the public. It is expected that as people become familiar with the service, hundreds of people will be using it on a regular basis.

How Text Relay Services Work.

What is ITRS?

ITRS translates text into voice and voice into text to facilitate a person with a hearing disability in making and receiving calls in the Republic of Ireland. Calls are relayed through our ITRS agents who performs this translation.

The ITRS service is operated by eir serving the customers of Three, eir, Meteor, Sky, Tesco Mobile, Virgin Media, and Vodafone and is funded by each of these operators. ITRS now incorporates multimedia access via new app services and will supplement the existing Minicom service.

How can I use it?

ITRS customers can make and receive text relay calls through a range of PC or mobile media devices. It is available 24 hours a day. To avail of the text–to–service using a smartphone, you must download an app and register your number. All the details are available on the dedicated website www.itrs.ie

Need help?

If you are having difficulty getting set up on the new service, call in to your local DeafHear Resource Centre where we will be happy to assist you.

We will be posting updates on this important new service in the coming months… so watch this space!

Find out more about ITRS and register for the service here: www.itrs.ie

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