0 0 Chime Hearing Aid Service Survey Shows High Client Satisfaction Thursday 29 October 2026 At Chime, we are committed to providing high-quality hearing care and ensuring that every client feels listened to, supported and confident in managing their hearing loss. The results of our survey reflect the experiences of the people who use our service, with high levels of satisfaction across communication, professionalism, trust and the information provided by our audiologists. What our clients told us Our survey results show that: 98% of clients are satisfied with communication with their audiologist during appointments. 98% are satisfied with the professionalism of their audiologist. 99% are satisfied with the trustworthiness of their audiologist. 97% are satisfied with the information provided about their hearing loss. 95% are likely to recommend Chime to family and friends. Hearing care that makes a difference Alongside the survey results, clients shared positive feedback about their experiences with our audiologists and wider teams across Chime offices. Many highlighted the friendly and helpful staff, the time taken to answer questions, and the reassurance they received throughout their appointments. One client shared: “The staff at Chime were supportive throughout my many visits. They listened fully, answered all my questions, explained things and re-explained often. They were very patient.” Another client praised the service they received, saying: “I’m very happy overall with the quality of the service that I have received from Chime.” Clients also spoke about the difference hearing aids have made to their everyday lives, as well as the value of having access to knowledgeable professionals who understand their individual needs. One family member commented on the care provided to their mother: “Not only are the hearing aids exactly what mam needed, but we have a detailed understanding of her hearing loss and that knowledge allows her to get the best out of her hearing aids.” Thank you to our clients and staff We would like to thank everyone who took the time to complete our survey and share their experiences. Your feedback helps us understand what we are doing well and where we can continue to improve.